Returns & Refunds
Returns & Refunds Policy
At Smile Apparel, we are committed to providing high-quality products at affordable prices. If you encounter any issues with your order, we are here to help.
Return & Exchange Eligibility
✔ The item must be in its original condition, unused, and in its original packaging.
✔ Proof of purchase is required.
✔ Exchanges or store credit are available for eligible returns.
✔ Refund or return requests must be made within 12 hours of purchase—after this timeframe, the item will be processed and shipped, making returns unavailable.
Non-Eligible Items
✘ Final sale items are not eligible for returns or exchanges.
✘ We do not issue refunds for orders where the incorrect shipping address was provided.
Damaged or Defective Items
If your item arrives damaged or defective, we will offer a free replacement or store credit. Please contact our support team with photos of the issue, and we will provide further assistance.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure your return is received.
How to Initiate a Return or Exchange
To start a return or exchange, please contact our support team via our Contact Us page with your order number and details.
We appreciate your support and are committed to providing the best shopping experience with Live 2 Live!